Samuel & Sons Faq

How can I place an Order/Reserve?

  • Samuel & Sons sells to the Trade Only. You must have an account with Samuel & Sons in order to place an order.
  • All US orders/reserves are to be submitted in writing:

Email: orders@samuelandsons.com

Fax: 212.704.8044

Mail: Samuel & Sons, 983 Third Avenue, New York, NY 10022

What is the Return Policy?

  • Pieced items, such as tassels and rosettes, may be returned within 2 weeks for a full refund
  • Cut yardage, above 10 yards, may be returned with a 25% restocking charge
  • Cut yardage, under 10 yards, is not returnable
  • Once merchandise has been cut, applied, or undergone an outside process (i.e. flame treatment) it is not returnable
  • To initiate a return, contact Client Services at cs@samuelandsons.com for Return Authorization. Authorized Returns should be sent with a copy of the original packing slip (if available) to the following address:

Samuel & Sons

Attn: Returns

180 Seaview Drive

Secaucus, NJ 07094

How are orders shipped?

  • Samuel & Sons ships via UPS
  • Orders are guaranteed to ship within 12-24 hours after processing if stock is available
  • Orders can be shipped by an alternate carrier if account information is provided. In that case, a $5.00 handling fee is applied per order

Can I expedite my order?

  • Yes, orders can be sent UPS Overnight or UPS 2-Day
  • All rush orders received before 4pm EST are guaranteed to ship same day if stock is available

Do you supply CFAs (Cutting for Approval)

  • No, we guarantee all dye lots and do not provide CFA’s prior to shipping merchandise

Does Samuel & Sons collect Sales Tax?

  • Samuel & Sons collects sales tax for orders shipped to the following US states: NJ, NY, IL, TX, MA and CA. Sales tax is not collected for all other US states.
  • If a completed state resale form is on file with Samuel & Sons, sales tax will not be charged on the order for the corresponding state. (i.e. there is no sales tax collected on an order shipping within NY state once an NY state resale form is completed)
  • Please note: NY / NJ resale certificates are cross-honored
  • In cases in which an order is shipped to one state but destined ultimately for a non-taxable state, a Final Destination Letter for California or Final Destination Letter for Illionis may be filed to remove sales tax from an order. (i.e. a NY resale is on file but an order is shipping to a workroom in CA or IL but the item will be sent back to NY)

What forms of payment are accepted?

  • Checks and money orders made payable to Samuel & Sons
  • Credit cards: American Express, Visa, or MasterCard
  • Bank transfers are accepted with a $25.00 fee

How do I apply for credit terms?

  • Please email a completed US Credit Application Form Client Services at cs@samuelandsons.com. All applications will be reviewed for approval within 14 days.

How can I place an Order/Reserve?

  • Samuel & Sons sells at the recommended retail price as well as to the Trade
  • All orders/reserves are to be submitted in writing:

Email: info@samuelandsons.co.uk

Phone: 020 7351 5723

Fax: 020 7351 5723

Post: Unit 3.13

Chelsea Harbour Design Centre

London

SW10 0XE

What is the Return Policy?

  • Pieced items, such as tassels and rosettes, may be returned within two weeks for a full refund
  • Cut yardage, above ten metres, may be returned with a 25% restocking charge
  • Cut yardage, under ten metres, is not returnable
  • Once merchandise has been cut, applied, or undergone an outside process (i.e. flame treatment) it is not returnable
  • To initiate a return, contact the London showroom at info@samuelandsons.co.uk for Return Authorization. Authorized Returns should be sent with a copy of the original packing slip (if available) to the following address:

Samuel & Sons

Attn: Returns

Unit 3.13 Chelsea Harbour Design Centre

London

SW10 0XE

What is the minimum order quantity?

  • One metre or one piece

How are orders shipped?

  • Samuel & Sons ships via UPS for standard deliveries and DHL for express deliveries
  • Orders are guaranteed to ship within 12-24 hours after processing if stock is available
  • Orders can be shipped by an alternate carrier if account information is provided. In that case, a £5.00 handling fee is applied per order

Can I expedite my order?

  • Yes, orders can be sent via DHL and delivered within 1-2 working days
  • All rush orders received before 4pm EST are guaranteed to ship same day if stock is available

Do you supply CFAs (Cutting for Approval)

  • No, we guarantee all dye lots

Does Samuel and Sons collect VAT?

  • Samuel & Sons charges VAT for all orders shipped into the UK. VAT is not charged if your company is based outside of the UK and has a valid EU VAT registration number
  • Orders shipped outside the EU are not charged VAT

What forms of payment are accepted?

  • Checks made payable to Samuel & Sons
  • All major debt and credit cards except American Express
  • Bank transfers

How do I apply for credit terms?

  • Please email a completed UK Credit Application Form to the London showroom at info@samuelandsons.co.uk. All applications will be reviewed for approval within 14 days.

What is the difference between Custom and Semi Custom?

Custom projects allow designers to create unique, one-of-a-kind pieces at any size, fiber, color and quantity. Semi Custom is a curated collection of patterns, colors, fibers, and dimensions with specific minimum requirements for each item.

Can I order a Cutting for Approval (CFA)?

No, CFA’s are not available for Semi Custom patterns. This is why we developed the Pre-Production Approval Form, which includes a memo sample of the pattern in the fiber selected but in color bisque (for quality), yarn reeling of the colors specified and a printed color rendering.

Are memo samples available?

Pre-made memo samples of all trimming sold by the yard are available to order in color Bisque only.  The purpose of the memo sample is to provide a sample of quality, look and feel of the design.  Samples of items sold by the piece are not available, but examples of them can be found throughout our current stock line and viewed in your local showroom.

What do I receive once I color my pattern online?

You will receive a Pre-Production Approval Form which includes a memo sample for fiber quality, a color rendering of your design and actual yarn reelings of your color selections. If you want to experiment with more than one color combination per SKU (Twisted cord in red, blue, gold in addition to trying the same Twisted cord in blue, yellow, green instead) you may, but we kindly ask that you limit it to no more than 3 different variations.

Once I receive my Pre-Production Approval Form, what should I do if I need to change one or more of the yarn colors?

You need to re-enter the Samuel and Sons Semi Custom Website, replace the color in your rendering and request a new Pre-Production Approval Form. Please note that each variation will be assigned its own unique Project number within our system and will be noted on your form.

Can I change the width, diameter or length of a Semi Custom pattern?

No, Semi Custom patterns are only available in the dimensions shown.

Is a deposit required at the time of Order?

All customers are required to submit payment in full upon ordering, in advance of production. 

Where can I find pricing and delivery time?

Pricing and delivery is listed for each item online. Prices and timing will vary amongst different fiber content as well as different items.

Can I mix Linen and Fibranne in the same trim?

No, Semi Custom trimmings are composed of single fibers only.

Do I need to request the Pre-Production Approval Form before placing my order?

No you can waive the form and move straight to order/production, but we highly encourage you to request the form so to review the actual yarns and fiber quality included in the Pre-Production Approval Form. Once the order is paid for and placed, it is final.

Does the setup fee vary depending on the quantity of my order?

No, the setup fee is $50 per article regardless of quantity ordered. A new setup fee will be applied if you reorder more yardage of a previous designed item.

Is the setup fee per item or per order?

The $50 set up fee is per item not per order.

Once I receive my order, is it returnable?

Semi Custom products are made precisely to your specifications. Therefore, Semi Custom products require prepayment and are Final Sale.
 
Samuel & Sons does guarantee the quality and accuracy of the production of your Semi Custom product. If your Semi Custom product has a material or workmanship flaw, Samuel & Sons will accept a return, provided your claim is made within 30 days.